Initial Disclosure Document
This document tells you who we are, what we offer, and how we are paid. It is required by the Financial Conduct Authority (FCA) and forms the basis of your relationship with us. Please read it carefully and ask us if anything is unclear.
1. Who we are
Excel Money Limited is a trading style of The Mortgage Shop (Barnsley) Limited, a limited company registered in England & Wales, company number 14723880. Our registered office is Office 23, Silkstone House, Pioneer Way, Wath upon Dearne, S63 7JZ.
We are authorised and regulated by the Financial Conduct Authority. Our firm reference number is 450713. You can verify our regulated status at register.fca.org.uk.
2. What we offer
We offer regulated advice on:
- Mortgages: first-charge residential, buy-to-let (regulated and unregulated), bridging (regulated), equity release and lifetime mortgages
- Loans: second-charge / secured loans on residential property
- Protection insurance: life assurance, critical illness, income protection, family income benefit, business protection
- General insurance: buildings, contents and accident, sickness & unemployment cover
We provide advice on the basis of a fair and personal analysis of the market, meaning we consider products from a wide range of lenders and insurers, not from a panel limited to one or two providers.
Lenders we work with
For mortgages, we have access to lenders across the whole market, including all major high-street lenders and specialist adverse-credit lenders. A full list is available on request.
Insurers we work with
For protection insurance, we have access to the following insurers: Aegon, AIG Life, Aviva, Beagle Street, British Friendly, Canada Life, Cirencester Friendly, Guardian, HSBC Life, Legal & General, LV=, MetLife, Royal London, Scottish Widows, The Exeter, Vitality, Zurich, plus specialist health-impaired and high-net-worth underwriters.
3. The advice we give
For mortgages and protection insurance, we give advised sales, meaning we make a personal recommendation based on a fact-find of your circumstances and needs. We do not offer execution-only services.
For general insurance (buildings & contents), we provide information on a non-advised basis. You make the choice based on the information we provide. We will tell you clearly which basis applies before any sale.
4. How we're paid
We are paid in two ways:
- By you: through an advice fee, payable on offer or completion. Our standard advice fees are set out in our Fee Schedule. Your individual fee will be confirmed in writing before any work begins.
- By the lender or insurer: through a procuration fee or commission, paid when your application completes. The exact amount will be disclosed to you in writing before you proceed.
We do not receive any other form of payment, incentive or kickback from any lender, insurer or third party.
5. Fees you'll pay
Full details of our fees are set out in our Fee Schedule. Headline figures:
- Initial consultation: No charge
- Standard mortgage advice: £495, payable on offer
- Adverse / complex mortgage: £695, payable on offer
- Insurance only: No fee (paid by commission)
Your individual fee agreement, signed before instruction, will specify the exact amount payable in your case.
6. What to do if you have a complaint
If you are unhappy with the service we have provided, please contact us in the first instance:
- Email: info@excelmoney.co.uk
- Phone: 0800 448 0298
- Post: The Compliance Officer, Excel Money, Office 23, Silkstone House, Pioneer Way, Wath upon Dearne, S63 7JZ
Full details of our complaints procedure are set out in our Complaints Procedure. If we are unable to resolve your complaint to your satisfaction, you may refer it free of charge to the Financial Ombudsman Service at financial-ombudsman.org.uk.
7. Your protection: the Financial Services Compensation Scheme
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. Mortgage advice and protection insurance are both eligible types of business. The amount you may receive depends on the type of business and the circumstances of the claim.
Further information about FSCS compensation is available from the FSCS at fscs.org.uk or by phone on 0800 678 1100.
8. Your data
We will collect personal information from you to provide our services. How we use, share and protect that data is set out in our Privacy Notice.
9. Things to keep in mind
- Your home or property may be repossessed if you do not keep up repayments on your mortgage.
- The FCA does not regulate some forms of buy-to-let mortgages, commercial mortgages, or estate planning.
- Equity release will reduce the value of your estate and may affect your entitlement to means-tested benefits.
- Past performance of investments and lender criteria are not a guide to the future.
10. Confirmation
By instructing us, you confirm that you have received and read this document and our Fee Schedule, and that you understand and agree to the basis on which we will work with you.